Seriously…arguably the worst customer service on the face of the earth. First off, after six months my “12 month rate” suddenly disappeared. They told me I was mistaken and it was only a six month rate. I thought I would bluff a little so I said I would consider canceling my service for satellite if they did not keep it going for the remainder of the year. Their response was simply, “Would like me to transfer you over to cancellations now?” I felt like an idiot since I really had no intention of canceling so I just said no and got off the call. Looked dumb, felt dumb.
So the other day we were having more problems with the service. Constantly it we were having pixelation and just these pauses that would happen here and there and had been going on since I could remember. I thought about calling them, but then remembered the above experience, so instead I just called and signed up for satellite. This will not be connected for another two weeks and I have not informed Comcast of this yet.
In the meantime, I had some issues with the internet the other day, so I gave tech support a call and waited on hold for over twenty minutes and finally just hung up. I thought I would try again, but this time select the option for purchasing new services. Shocker, someone picked up immediately. Good to see that they do not keep enough staff on hand to help existing customers, but keep plenty on hand to sell you more garbage. I told the guy that I needed tech support and asked if he could connect me without the massive hold times. He of course replies that he cannot and pretty much acted like an ass to me for having bothered him with this.
Something is seriously wrong because when a business is allowed to be the only provider for their designated areas they basically couldn’t care less about earning their business. Why would they when its handed to them?
